• +91-9810508739
  • India's Own Integrated Telehealth Service

Terms and Conditions of Use

Terms and Conditions of Use

Terms and Conditions of Use

These Terms and Conditions of Use (hereinafter referred to as “Terms”) as hereinafter appearing are published in accordance with the provisions laid down under Rule 3(1)(a) of Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the same constitutes “Electronic Record” within the meaning of Section 2(t) of the Information Technology Act, 2000 and the Rules framed thereunder. These Terms are also governed by all applicable laws including but not limited to Indian Contract Act, 1872. These Terms being an electronic record does not require any signature.

  1. Preface
  1. This Website www. deshclinic.com (“Website”) and Deshclinic  (collectively referred to as Digital Platform) is coined, adopted, maintained and operated by Deshclinic –  a Company incorporated under Laws of India, having its registered office at, DESH Clinic Ops Office, 302, Vikas Chambers, Prashant Vihar Rd, Block D, Rohini, New Delhi, Delhi 110085 (hereinafter referred to as “Desh Clinic “).
  1. Desh Clinic  is set up to leverage the power of digital technology to empower healthcare providers and consumers in India.
  1. Entire Agreement
  1. This Agreement (hereinafter defined) sets out the Terms under which the User(s) (hereinafter defined) is/are permitted to use the Website/Mobile Application and the Services (hereinafter defined) available thereunder.
  1. Changes
  1. Desh Clinic  reserves its rights to modify, update, change, edit, alter, amend, revise or substitute (collectively “Revisions”) the Agreement from time to time. Any Revisions made will be effective immediately upon their posting on the Digital Platform.

Any material changes will be notified to the User(s) either through the Services, email(s), SMS or in-app push notifications. User(s) are encouraged to review these Terms periodically for any updates or Revisions. User’s continued use of the Services consequent to any Revisions, shall be deemed acceptance of such Revisions/revised terms and conditions.

  1. Acknowledgement
  1. Before accessing or creating User Account (hereinafter defined) on the Digital Platform, User(s) are advised to carefully read these Terms and the Digital Platform’s Privacy Policy available at www. deshclinic.com The Terms and the Privacy Policy are collectively referred to as “Agreement” herein. By accessing/browsing the Website/ Mobile Application for any information and/or availing the Services, the User(s) hereby acknowledge that they have read, understood and accept all the terms and conditions of the Agreement and agree to abide by the same. If the User(s) do not consent or accept the terms and conditions of the Agreement they are advised to forthwith disengage from the Website/Mobile Application and stop the access/use thereof.
  1. Desh Clinic  reserves the right to (i) accept or reject the request of the User(s) to create an account, (ii) terminate the account of registered User(s) for unauthorized use, or (iii) refuse the Services offered through this Digital Platform due to non-availability of Services or otherwise.
  1. Eligibility for accessing and availing the available Services on the Digital Platform
  1. Any person aged 18 years or above and capable of entering into a contract under the Indian Contract Act, 1872 and subject to acceptance by Desh Clinic  is permitted to create/ access User account to avail the available Services. Minors are prohibited from accessing or creating User Account; however Legal Guardian of the Minors can avail the available Services for Minors in accordance with applicable laws. Services are available only for the citizens of India and in the Territory. Users’ may please note that certain Services may be available or limited to only particular area within the Territory
  1. Definitions
  1. “Agreement” means these Terms and Conditions of Use, together with Privacy, Policy (available at www. deshclinic.com ), and additional terms wherever applicable,
  2. “Digital Platform” or “Platform” collectively refers to the Website and Mobile Application,
  1. Interpretation

In this Agreement,

  1. The descriptive headings of Clauses are inserted solely for convenience of reference and are not intended as complete or accurate descriptions of content thereof and shall not be used to interpret the provisions of this Agreement.
  1. The terms “hereof”, “herein”, “hereto”, “hereunder” or similar expressions used in this Agreement mean and refer to this Agreement and not to any particular Clause of this Agreement. The terms “Clause” or “sub-clause” mean and refer to the Clause or sub-clause of this Agreement.
  1. Any reference to any statute or statutory provision shall include: (i) all subordinate legislation made from time to time under that provision (whether or not amended, modified, re-enacted or consolidated), and (ii) such provision as from time to time amended, modified, re-enacted or consolidated (whether before or after the date of this Agreement) to the extent such amendment, modification, re-enactment or consolidation applies or is capable of applying to any transactions entered into under this Agreement and (to the extent liability thereunder may exist or can arise) shall include any past statutory provision (as from time to time amended, modified, re-enacted or consolidated) which the provision referred to has directly or indirectly replaced; and
  1. No rule of construction or interpretation shall apply to the disadvantage or detriment of Desh Clinic  for having control or being responsible for the preparation of this Agreement.
  1. Access to Usage of Digital Platform
  1. The Digital Platform can be browsed and accessed by Unregistered User(s) as well as User(s)
  1. User(s) acknowledge that Services being rendered by Third Party Service Provider(s) are governed by respective Third Party Service Provider(s) terms and conditions. User(s) agree to read, understand and accept such terms and conditions available on respective Third Party Service Provider(s) website/mobile application(s) before booking/ordering/availing Services from such Third Party Service Provider(s).
  1. Desh Clinic  shall not be responsible or liable, in any way, for any act or omission or commission on part of any Third Party Service Provider(s).
  1. User Account
  1. For availing any Services on the Platform, the User(s) need to create a User Account by entering certain information including but not limited to (a) Name, (b) Age, (c) Gender, (d) valid email-Id and password
  1. Desh Clinic  subject to the terms of this Agreement may accept the User Account creation request. The creation of User(s) Account shall be at the sole discretion of Desh Clinic . User(s) can create multiple accounts for their family members using the same credentials and avail the available Services.
  1. The User(s) are requested to carefully read the Agreement before browsing or accessing the contents, or creating a User Account, on the Digital Platform and gain knowledge as to how the information shared by them may be stored, protected, processed, used, shared and disseminated by Desh Clinic .
  1. User(s) can rectify any discrepancies (except for change in Mobile Number) in their User Account information by reporting the same to Desh Clinic . Notwithstanding the foregoing, Desh Clinic  may reject the request of the User to edit, update or modify the User’s Account if such request is violative of applicable laws or in breach of these Terms.

X Terms of the Services

  1. Book an appointment for consultation with Healthcare Professionals
  1. Desh Clinic  lists the profile of HCPs on its Platform.
  2. User(s) may search the Platform for HCPs for the available specialties/ therapeutic areas.
  3. From the results displayed the User(s) may book an appointment on the Platform for the Services of HCPs as per the available times slot.
  4. Pursuant to booking Desh Clinic  will send a communication to the User(s) informing the booking details.
  5. The User(s) is/are required to visit the Clinic of DESH Clinic at least 15 minutes prior to the Schedule appointment.
  6. User(s) may reschedule the confirmed appointment until 15 minutes prior to the schedule appointment.
  7. User(s) may at the time of booking appointment permit DESH Clinic to access their Health Vault.
  8. Pursuant to Your consultation, an EMR/Consultation Summary will be created instantly, the details of which will be shared to User(s) Health Vault. User(s) are advised to review the same immediately and should they observe any discrepancies, the same should be notified/reported immediately and in any case not later than two days of receipt, else the details in the EMR/Consultation Summary shall be treated as final.

Disclaimers

  1. In the event,
  1. any schedule appointment is subsequently cancelled by HCP or
  1. the HCP is not available for providing the Services on the schedule date and time of appointment.

Desh Clinic  shall be under no obligation to arrange for fresh appointment. However, subject to the availability of the concerned HCP, Desh Clinic  may arrange for a fresh appointment for the User(s) and this shall be the sole remedy for the User(s) herein.

In case the User(s) has prepaid for an appointment with concerned HCP and does not intend to avail the fresh appointment pursuant to the events occurred under clause I (a) (b) above, the prepaid amount shall be refunded to the User(s) account.

  1. In the event,
  1. the User(s) chooses any wrong specialty or therapeutic area for consultation,
  1. the User(s) gives wrong or unauthorized information or suppresses material information.

Desh Clinic  shall not be responsible or liable for any consequences arising therefrom.

  1. User(s) acknowledge and agree that the concerned HCP from whom Services are booked/ordered/availed shall alone be liable and responsible for any act or omission or commission on part of the HCP, including but not limited to (i) the treatment, prescription, medication (collectively referred to as “HCP services”) or (ii) for medical negligence arising out of such HCP services. User(s) acknowledge that Desh Clinic  shall not be liable in any way for any claims with respect to HCP Services and confirm that it shall not make any claim on Desh Clinic  or any other person/party.
  1. The display of any search results on the Platform is on “as is” basis (as per the details made available by the HCPs).
  1. User(s) acknowledges and agrees that Services that Desh Clinic  is facilitating through the Platform shall not constitute medical care, diagnosis and/or treatment by it and no Healthcare Provider-Patient relationship will be established between Desh Clinic  and the User.
  1. Health Vault is a secure virtual password protected locker where User(s) can store their health reports/records. User(s) at their sole discretion give access to their Health Vault to HCPs or Third Party(ies) for viewing their health records/reports and granting any such access shall be at User’s sole discretion and risk. Desh Clinic  shall not be liable for any loss/damages suffered by a User due to unauthorized use of the User’s health data by persons to whom access is given by the User.
  1. Video Consultation with HCP (Healthcare Professionals) for non-emergency medical care;

User(s) hereby expressly provide their consent to Desh Clinic  to record their video/telephonic/chat conversations during their interaction with HCPs and other support staff and acknowledge that Desh Clinic  can use it for the purpose of training and improving the quality of services.

  1. Desh Clinic  lists the profile of HCPs on its Platform.
  2. User(s) may search the Platform for HCPs for the available specialties/ therapeutic areas.
  3. From the results displayed the User(s) may book an appointment on the Platform for the Services of HCPs as per the available times slot.
  4. Pursuant to booking, Desh Clinic  will send a communication to the User(s) informing the booking details.
  5. The User(s) is required to log in at the schedule time.
  6. User(s) may reschedule the confirmed appointment until 1 (one) hour prior to the schedule appointment.
  7. Users may at the time of booking appointment permit HCP’s to access their Health Vault.
  8. Depending on the nature of consultation, the HCP may initiate a video call/voice call or diagnose the health condition based on the chat conversation. After completion of the consultation, an EMR/Consultation Summary will be created instantly, the details of which will be shared to User(s) Health Vault. User(s) are advised to review the same immediately and should they observe any discrepancies, the same should be notified/reported immediately and in any case not later than two days of receipt, else the details in the EMR/Consultation Summary shall be treated as final.
  9. User(s) are advised to have a follow-up face to face visit with any HCP or with a registered medical practitioner of their choice and correlate the outcome of such video consultation.

Disclaimers

  1. In the event,
  1. any schedule appointment is subsequently cancelled by HCP or
  2. the HCP is not available for providing the Services on the schedule date and time of appointment.

Desh Clinic  shall be under no obligation to arrange for fresh appointment. However, subject to the availability of the concerned HCP, Desh Clinic , may arrange for a fresh appointment for the User(s) and this shall be the sole remedy for the User(s) herein.

In case the User(s) has prepaid for an appointment with concerned HCP and does not intend to avail the fresh appointment pursuant to the events occurred under clause I (a) (b) above, the prepaid amount shall be refunded to the User(s) account.

  1. In the event,
  1. the User(s) chooses any wrong specialty or therapeutic area for consultation,
  2. the User(s) gives wrong or unauthorized information or suppresses material information.

Desh Clinic  shall not be responsible or liable for any consequences arising therefrom.

  1. In the event there are disruptions, blurring, call break down or any other connectivity issues, during the consultation resulting in non-completion of the service, Desh Clinic  although under no obligation, shall make reasonable efforts to arrange for a fresh consultation appointment for the User(s). In case the User(s) has prepaid for the consultation with concerned HCP and does not intend to avail the fresh consultation pursuant to the events occurred under this clause (III), the prepaid amount shall be refunded to the User(s) account.
  1. User(s) acknowledge and agree that the concerned HCP from whom Services are booked/ordered/availed shall alone be liable and responsible for any act or omission or commission on part of the HCP, including but not limited to (i) the treatment, prescription, medication (collectively referred to as “HCP services”) or (ii) for medical negligence arising out of such HCP services. User(s) acknowledge that Desh Clinic  shall not be liable in any way for any claims with respect to HCP Services and confirm that it shall not make any claim on Desh Clinic  or any other person/party.
  1. The display of any search results on the Platform is on “as is” basis (as per the details made available by the HCPs).
  1. User(s) acknowledges and agrees that Services that TataHealth is facilitating through the Platform shall not constitute medical care, diagnosis and/or treatment by it and no Healthcare Provider-Patient relationship will be established between Desh Clinic  and the User.
  1. Health Vault is a secure virtual password protected locker where User(s) can store their health reports/records. User(s) at their sole discretion give access to their Health Vault to HCPs or Third Party(ies) for viewing their Health records/reports and granting any such access shall be at User’s(s) sole discretion and risk. Desh Clinic  shall not be liable for any losses/damages suffered by User due to unauthorized use of User’s health data by persons to whom access is given by the User.
नमस्ते, हम आपकी कैसे मदद कर सकते हैं?